FAQ’s

SFO2Go allows airport guests to order food and beverages online from participating restaurants for pick-up.

• You can order from all participating restaurants, which are listed on the homepage.
• We are constantly working on adding exciting and new products from our restaurant partners to the SFO2Go platform.

Yes, there is a $1.00 convenience fee added to all orders to support the platform and technology.

• SFO has chosen Grab SFO JV, LLC as the trusted partner for the service. This means that when you order through SFO2Go, you enter into agreement with Grab SFO JV, LLC and not SFO.

Who is Grab SFO JV, LLC?

• Grab SFO JV, LLC, also known as Grab, is a product provided by Servy. You can learn more about Servy and Grab here.

• If you have any questions about your order or the service in general, please contact Servy’s customer service at help@getgrab.com or submit the feedback form here.

• There are numerous ways of accessing SFO2Go including:
  • Through the dedicated webpage at www.sfo2go.net
  • By scanning any of the SFO2Go QR codes found throughout the airport concourses and at participating retailers.

Pre-order is definitely something we hope to offer in the future, but at the moment we are unable to offer this function.

• Airport guests can order food and beverages from the participating restaurants.
• Simply load up your basket and pay for your items and your order will be processed.
• Notifications will be sent to you during preparation to advise you for your order status.

Add your discount code at checkout and this will be applied automatically to your basket.

Follow the instructions in the order confirmation and head to the “Order Collection Point” at the chosen restaurant where you will need to show your order confirmation.

When payment has been made, you will receive an email and/or SMS to confirm the SFO2Go order and advise of the estimated pick-up time.

You will receive a further email / SMS when your SFO2Go order is ready to pick up. The email / SMS will also advise you of the correct pickup location.

A customer can share their order details and order confirmation with someone else in their party to collect the order on their behalf.

If you have feedback or wish to make a complaint, please email help@getgrab.com or fill in the feedback form available here.

Orders placed through SFO2Go cannot be cancelled as these are perishable items prepared as soon as the order is submitted.

If your order is delayed and you are unable to wait, please let us know by sending your order details via the Guest Help form here and we will be happy to rectify.

It is not possible to change your order once it has been received by the outlet. However, additional items can be added at the restaurant upon collection if required.

• Transactions are pre-authorized once your order is submitted and charged when your order is collected.
• You will receive an email from SFO2Go powered by Servy containing and itemized receipt once your order is picked up. Servy is the merchant of record on your credit card statement, but all merchant information is included on your receipt.

Please email us at help@getgrab.com and we will be happy to send a copy.

No credit card information is stored by Servy; instead it is passed on to our payment processor via dual-layered encryption. Servy maintains PCI compliance for all payments.